Terms and Conditions

Splattergoat Terms & Policy:

 

**Web Orders generally ship within 3-5 business days:

At times of high demand, this timeline may increase to 1-2 weeks.

 

**All custom purchases are final:

Every purchase is made to order and begins processing the moment your order is placed. We do not offer returns, exchanges, or order cancellations. 

If you notice you made a mistake and need to make an alteration to your graphic, we can help. If your products have not been printed yet, we can put your original order on hold until the replacement graphic is sent.

 

**Graphic & Print Quality:

Our custom skateboards are printed at 720dpi, more than double the industry standard resolution for production print quality. The higher the quality of your source image is, the better the final outcome will be. Our designer will give you pop up message if your uploaded image has gone past the minimum resolution/size needed for acceptable printing.

Our custom grip tape is printed at 600dpi, double the industry standard resolution for production print quality. Just like above, the higher the image quality, the better the outcome will be. Grip tape by nature is a gritty, distorted surface, so it is impossible to get paper quality print results, but we do a very good job to get the best possible outcomes out of your submitted graphics. Try to avoid tiny text and super dark images. As mentioned above, you will get a pop up notification if your image goes beyond the minimum recommended image size/resolution.

 

**Return to sender packages:

If your package is returned to Splattergoat for any reason, you will be responsible for the total cost of return shipping. We only ship to the address provided, exactly how it’s written. We will not refund orders returned to sender. Orders returned to sender that have a matching address as provided at time of purchase on the shipping label itself will require you to pay additional shipping costs for reshipment. If an error is made on our end in regards to the address printed on the label incorrectly, we will re-ship your order free of charge.

 

**Packages lost in shipping:

USA orders deemed lost during transit by UPS/USPS will be re-printed and re-shipped free of charge.

USA orders deemed delivered to the wrong address must call the shipping service (UPS/USPS) immediately with your tracking number so they may geotrack down where your package was left, and attempt to intercept it and re-deliver it back to you. We will work with you to resolve the issue if the shipper cannot track down your package.

International orders shipped via USPS First Class International/Budget International are not considered lost in transit until 45 days after your package was shipped. Depending on how we shipped your order, there may be insurance on the package, which we will file a claim if we deem your package was lost. We will not provide refunds for any reason related to lost in transit claims, your order will be re-shipped free of charge once deemed lost.

 

**International orders import taxes & fees:

All orders to Canada & Rest of World are shipped taxes and duties unpaid. You are only charged for the shipping label cost at checkout. We are unable to quote these fees in advance. There will be no refund if you decline delivery and initiate a return to sender because of duties/fees/taxes requested by the shipper at time of delivery. Every country and final delivery service is different in what they request/charge, if anything.

 

**Artwork / Copyright policy:

Images and graphics uploaded to Splattergoat.com are the sole responsibility of the buyer. It is up to you to use common sense when uploading and ordering graphics. We are a custom products company that prints what is submitted and does not advocate the use of copyrighted materials. We reserve the right to cancel orders we deem inappropriate or infringing on another company's copyright.